If you are not completely satisfied with your purchase, simply return the unused, undamaged, unopened goods to me in their original condition within 7 days of receipt.
Unfortunately, and without exception. I cannot accept returns on opened, used or damaged goods as I guarantee the purity, freshness and authenticity of the products.
The Facial Cupping Expert alone, will determine this. Please submit your cancellation request to [email protected] and provide full details of the customer order number and the goods which are being returned.
I’ll issue a refund (which will include the costs of the original delivery/order, but not the cost of returning any Goods), on receipt of unused Goods in their original condition.
Returns should be sent via recorded delivery or registered mail to the address below in the original outer packaging or any other secure packaging: Please retain your receipt as proof of postage.
In the UK: The Facial Cupping Expert, 13 Western Road – BN43 5WD Shoreham By Sea
In the US and rest of the world:
TFCE/ ShipMonk – 285 Centerpoint Blvd – Pittston, PA 18640
The Goods are your responsibility until they reach me. For your own protection, I recommend that you send the goods using a delivery service that insures you for the value of the goods and ensure that they are packaged appropriately to avoid damage in transit.
Shipping to Europe Due to brexit new rules and taxes, I’m currently not shipping to Europe (unless it is the PRO KIT from the Facial Cupping Online Course for Professionals) until I find a sustainable solution. Please check back after Christmas. I hope to be back to Europe soon!